Terms and Conditions

1. About these Terms

These Terms apply to all visitors and users of the Website. They should be read together with our Privacy Policy, which forms part of these Terms.

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

2. Who we are

Karst builds intelligent operating systems for businesses that want real commercial outcomes, not reports. We combine commercial intelligence, operator expertise and disciplined AI execution to close the gap between operational reality and commercial potential.

Throughout these Terms, "Karst", "we", "us" and "our" refer to the Karst business. "You" and "your" refer to the person or entity accessing or using the Website.

3. What we offer through this Website

Through the Website we provide:

• Information about Karst and the services we offer
• An intake form for prospective clients to share their business situation
• A link to schedule a discovery consultation via a third-party scheduling platform

The Website is intended to provide general information. It does not constitute an offer to provide services, and it does not by itself create any client relationship or binding services arrangement between you and Karst.

4. Use of the Website

By using the Website you confirm that you are at least 18 years old and, where you access the Website on behalf of an organisation, that you have authority to bind that organisation to these Terms.

You agree that you will not:

• Use the Website in breach of any applicable law, regulation, or third-party right
• Attempt to gain unauthorised access to any part of the Website, our systems, or related infrastructure
• Interfere with or disrupt the operation of the Website, including by transmitting viruses, malware, or any harmful code
• Use automated means (including scraping, crawling, or harvesting) to access or extract content from the Website without our prior written consent
• Impersonate any person or misrepresent your affiliation with any person or entity
• Submit false, misleading, or fraudulent information through the intake form or any other channel
• Use the Website to send unsolicited communications or for any commercial purpose other than evaluating our services

We may suspend or terminate your access to the Website at any time, with or without notice, if we reasonably believe you have breached these Terms.

5. Intake form and AI-generated content

When you submit the intake form, your responses may be processed by third-party artificial intelligence providers to generate a tailored analysis of your business situation. The output you receive is generated by AI and provided to you on the following basis:

• It is general information only. It is not professional, legal, financial, tax, or investment advice and must not be relied upon as such.
• AI-generated content may contain inaccuracies, omissions, biases, or errors. You should independently verify any information before acting on it.
• The output does not by itself create a client or advisory relationship between you and Karst.
• You are responsible for any decisions you make on the basis of the output and for any consequences of those decisions.

By submitting the intake form, you warrant that the information you provide is accurate and complete, that you have the right to submit it, and that doing so does not breach any obligation owed to a third party.

You grant Karst a non-exclusive, royalty-free licence to use the information you submit for the purposes of generating the AI analysis, responding to your enquiry, and improving the quality of our services.

6. Engaging Karst for paid services

Any engagement for paid services from Karst is governed by a separate written agreement (such as a proposal, statement of work, or services agreement) signed by both parties.

Nothing on the Website constitutes an offer, quotation, or binding commitment to supply services. Any descriptions of services, methodologies, pricing approaches, or outcomes are indicative only and are subject to scoping, availability, and the terms of a signed services agreement.

7. Intellectual property

The Website and all content on it, including text, graphics, layouts, images, logos, trade marks, software, and the selection and arrangement of content, is owned by Karst or licensed to us, and is protected by Australian and international copyright, trade mark, and other intellectual property laws.

You may view, download, and print content from the Website for your personal use or for internal evaluation of our services. You must not otherwise copy, reproduce, distribute, publish, modify, adapt, translate, reverse engineer, or commercially exploit any content from the Website without our prior written consent.

"Karst" and our logo are trade marks of Karst. You must not use our trade marks without our prior written consent.

If you provide feedback, suggestions, or ideas about the Website or our services, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use that feedback for any purpose, without obligation or attribution to you.

8. Third-party services and links

The Website integrates with, and contains links to, third-party services and websites, including scheduling platforms, AI providers, infrastructure providers, and analytics services. Your use of those third-party services is governed by their own terms and privacy policies, not by these Terms.

We do not endorse, and we are not responsible for, the content, products, services, practices, or policies of any third party. You access third-party services at your own risk.

9. Disclaimers and the Australian Consumer Law

The Website and its content are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Karst makes no representation or warranty, express or implied, regarding the accuracy, completeness, currency, reliability, or fitness for any particular purpose of the Website or its content, and disclaims all warranties not expressly set out in these Terms.

Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law, where it would be unlawful for us to do so. This includes the consumer guarantees and the protections against misleading or deceptive conduct.

Where the services we supply through the Website are not of a kind ordinarily acquired for personal, domestic, or household use or consumption, our liability for breach of a consumer guarantee under the Australian Consumer Law is, to the maximum extent permitted by section 64A of the Australian Consumer Law, limited at our option to:

• in the case of services, supplying the services again or paying the cost of having the services supplied again; and
• in the case of goods, replacing the goods or supplying equivalent goods, repairing the goods, or paying the cost of replacement, equivalent goods, or repair.

You acknowledge that you do not rely on any representation that is not expressly set out in these Terms or in a separate written agreement signed by Karst.

10. Limitation of liability

Subject to section 9 above and to any other rights or remedies you have under law that cannot lawfully be excluded, and to the maximum extent permitted by law:

• Karst is not liable to you for any indirect, consequential, special, incidental, punitive, or exemplary loss or damage, or for any loss of profits, revenue, business opportunity, anticipated savings, data, or goodwill, however arising and whether in contract, tort (including negligence), under statute, or otherwise; and
• our total aggregate liability to you arising out of or in connection with the Website, the intake form, any AI-generated output, or these Terms, is limited to one hundred Australian dollars (AUD $100).

Each limitation in this section applies separately and is intended to operate to the maximum extent permitted by law, even if any other remedy fails its essential purpose.

11. Indemnity

You agree to indemnify and hold harmless Karst, and our directors, employees, contractors, and agents, from and against any loss, damage, cost, expense, claim, or liability (including reasonable legal costs) arising out of or in connection with your breach of these Terms, your misuse of the Website, your submission of any false or misleading information, or your infringement of any third-party right.

12. Privacy

Our collection, use, storage, and disclosure of personal information is described in our Privacy Policy. By using the Website you acknowledge that you have read and understood the Privacy Policy.

13. Termination and suspension

We may, at our sole discretion and at any time, suspend, restrict, or terminate your access to the Website, in whole or in part, with or without notice and with or without cause.

Termination or suspension does not affect any rights or obligations that have accrued before that termination or suspension. Any provisions of these Terms which, by their nature, are intended to survive termination (including sections 7, 9, 10, 11, 15, and 16) continue to apply.

14. Changes to these Terms

We may modify these Terms at any time by posting an updated version on the Website. Changes take effect from the date they are posted. Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms. If you do not agree with a change, you must stop using the Website.

15. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia, and the Commonwealth of Australia. You and Karst each submit to the exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia for any dispute arising out of or in connection with these Terms or the Website.

16. General

• Entire agreement. These Terms, together with the Privacy Policy and any separate written services agreement signed by the parties, constitute the entire agreement between you and Karst in relation to your use of the Website and supersede all prior representations and agreements.
• Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, it is to be read down to the minimum extent necessary, or severed, without affecting the validity of the remaining provisions.
• No waiver. A failure or delay by either party in exercising any right under these Terms is not a waiver of that right.
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a related body corporate or to a successor in connection with a sale or restructure of our business.
• Force majeure. We are not liable for any delay or failure in performance caused by events beyond our reasonable control, including acts of God, natural disasters, pandemic, war, civil unrest, network or infrastructure failures, or governmental action.
• Relationship. Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between you and Karst.
• Notices. Any notice to Karst under these Terms must be sent by email to info@hellokarst.com and is taken to be received on the next business day in New South Wales.

17. Contact us

For any questions about these Terms, please contact us at: